IT Help Desk 24*7

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OUR TECHNICIANS ARE ARMED WITH INDUSTRY-LEADING TECHNOLOGY

Our Service Desk agents have the talent, knowledge, and experience to assist users with any IT-related issues. Their ongoing training and access to the latest knowledge and industry-leading tools allow them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.

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SOLVING PROBLEMS DOES NOT NEED TO PUT STRESS ON YOUR EMPLOYEES.

When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.

In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians have been versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly.

Our help desk solution provides the following features:

  • 24/7/365 support from certified friendly and knowledgeable technicians

  • Fast and reliable call resolution

  • Remote access and support

  • Access to tiered support

  • HIPAA and SSAE16 SOC2 compliant

  • Indexed logs for critical IT services

  • Technicians versed in ITIL best practices

  • Support for Microsoft, Apple, and Linux

If you are searching for a solution to support your company’s crucial end-point technology, look no further than Global Tech Solutions.